Head office
Raytel Controlgear Supplies Limited
Raytel House, Brook Road,
Rayleigh, Essex SS6 7XH
Tel: +44(0)1268 740290
Fax: +44(0)1268 740299
Email: action@raytelcontrolgear.co.uk
Our Commitment to Quality
Our Vision :
To be the first choice supplier of controlgear products within our chosen market.
Our Mission:
We strive to help our customers gain commercial advantage by consistently providing competitively-priced, high-quality products together with the best possible technical support. Moreover, we pride ourselves on focusing not only on our customers short-term requirements but also on the long-term needs of the marketplace. In so doing, we aim to ensure that our customers receive the most relevant, high-quality and up-to-date products suitable for their requirements at all times. We believe, therefore, that this places us in a stronger position to give the best customer service in the industry and ensure complete customer satisfaction.
Quality Objectives :
Measurable quality objectives are set for all levels within the Company and documented as part of our quality management system. Quality objectives are agreed and assigned at the management review and are consistent with our Quality Policy. Quality objectives are communicated to every team member in Raytel Controlgear Supplies and we actively encourage our team members to make the commitment of achieving these objectives to the best of their abilities.
Quality policy :
We at Raytel Controlgear Supplies have established a quality management system that is relevant to the purpose of our business.
By ensuring our commitment to monitoring, measuring and analysing our key processes, we aim not only to provide our customers with the best possible service to the highest possible standards but ensure continued profitability and continual improvement of the Business System in accordance with the requirements of the Raytel Group.
Every member of our team has been employed on the basis of the appropriate education and experience relevant to his/her position. We are committed to quality training for our team members and equipping them with the skills they need for satisfying customer requirements. We appreciate that when team members are well-trained and customer-focused they will meet and even exceed all customer expectations.
Full statement and business manual available on request.
By Telephone
Our sales office is open from 8:00am to 6:00pm Monday to Friday. There is a voice mail answering service to take details of orders or any other enquiries out of hours.
Tel : 01268 740290
By Fax
Our fax lines are open 24 hours a day seven days per week.
Fax : 01268 740299
By Post
We accept orders via post at:-
Raytel Controlgear Supplies Ltd.
Raytel House,
Brook Road,
Rayleigh,
Essex SS6 7XH
We accept orders
via e-mail.
Credit Account
Opening a credit
account is quick and easy. Simply contact our sales office with details of your company registration number and we will process your request. Accounts can be opened the same day.
Alternatively we are happy to accept proforma order or payment by Switch, Visa or Mastercard.
Next Day Delivery
Available anywhere in the United Kingdom for orders for stock items received before 5:00pm.
Website
Orders can be placed on line for a selection of "off the shelf" products.
This service is only available to selected customers.
If you would like more details about this service please drop us an email.
